Return Policy

At SelfRise, we want you to be satisfied with your purchase. If you're not completely happy, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must:

• Be unused and in their original condition.
• Be returned in the original packaging whenever possible.
• Include all accessories, manuals, or other items that came with the product.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Gift cards
• Downloadable digital products
• Personalized or custom-made items
• Final sale or clearance items
• Products that have been used, damaged, or altered after delivery 

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved, your refund will be processed back to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you received a defective, damaged, or incorrect item, please contact us as soon as possible. We will work with you to replace the item when applicable.

Return Shipping

Customers are generally responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your order is damaged, defective, or incorrect, contact us promptly with your order number and photos of the issue so we can resolve it.

How to Start a Return

To request a return, please contact our customer support team with your order number and the reason for your return. We will provide instructions on how to proceed.

Returns sent without prior authorization may not be accepted.

Contact Us

If you have any questions about our Return Policy, please contact us through our customer support page or the contact information provided on our website